The rights of the customers

Dear Customers,

The procedure for receiving and reviewing customer complaints and claims and making decisions thereon is governed by the Procedure for Reviewing Customer Complaints and Claims, Feedback and Suggestions,  approved by “Armenian Leasing Company” UCO CJSC. 

Complaints and claims may be submitted:

- by calling +374 (11) 70 00 60,

- by emailing [email protected], or

- by post to: “Armenian Leasing Company” UCO CJSC, 12/11 V. Vagharshyan Street, Arabkir, Yerevan 0012, Republic of Armenia.

- What to Do If You Have a Complaint

- Customer Complaint and Claim Submission Form

- Customer Feedback and Suggestion Form

Your rights may be protected either through judicial proceedings or by applying to the Financial System Mediator. The Financial System Mediator may examine complaints and claims that are submitted by an individual customer against the Company, relate to services provided by the Company, and contain a pecuniary claim not exceeding AMD 10 million or its equivalent in foreign currency. Further information on the activities of the Financial System Mediator is available on the official website: www.fsm.am․ 

Office of the Financial System Mediator

Mediator: Piruz Sargsyan
Address: Elite Plaza Business Centre, 7th Floor, 15 M. Khorenatsi Street, Yerevan 0010, Republic of Armenia
                      Tel.: +374 (10) 58 23 24, +374 (10) 58 23 22
                      Email: [email protected]
                      Fax: +374 (10) 58 24 21
                      Website: https://www.fsm.am/

Statement on Waiving the Right to Challenge Decisions of the Financial System Mediator

“Armenian Leasing Company” UCO CJSC has waived its right to challenge before a court those decisions of the Financial System Mediator under which the amount of the satisfied pecuniary claim does not exceed AMD 300,000 (three hundred thousand Armenian drams). The Company has also waived its right to challenge before a court decisions of the Financial System Mediator under which a non-pecuniary claim has been upheld.

Important Notice

•    Any person has the right to receive copies of the information concerning “Armenian Leasing Company” UCO CJSC specified in Article 14, Part 3 of the Law of the Republic of Armenia on Credit Organisations. The Law is available on the official website of the Central Bank of Armenia www.cba.am․  

•    The Company provides the above-mentioned information within five business days of receiving a written request. The request may be submitted: in person at the Company’s office; by email to [email protected]; or by post to: “Armenian Leasing Company” UCO CJSC, 12/11 V. Vagharshyan Street, Yerevan, 0012, Republic of Armenia.

Dear Customers,

Please be informed that “Armenian Leasing Company” UCO CJSC reduces the total cost of credit* for lessees and borrowers who made early, non-scheduled repayments after 16 August 2019 under leasing or loan agreements governed by the Law of the Republic of Armenia on Consumer Credit.

•    If an early repayment was made after 16 August 2019 and the total cost of credit under the relevant leasing or loan agreement has not yet been reduced, the amounts recalculated after 20 December 2021 will be made available to the respective borrowers in accordance with the procedure described below.

•    If an amount is subject to reimbursement, the relevant lessee or borrower will be notified. The reimbursable amount will be paid upon the lessee’s or borrower’s application to the Company.

* The total cost of credit includes any costs associated with granting the lease or loan, assessing leasing or credit risk, and servicing the lease or loan, excluding payments for ancillary services, including insurance and valuation. This exclusion does not apply in the cases specified in Article 15, Part 1, Clause 5 of the Law of the Republic of Armenia on Consumer Credit, where such payments are unconditionally included in the total cost of credit.

Please note: no recalculation will be made under agreements for which the recalculated amount is less than AMD 1,000.

For questions regarding the process, please:

• call +374 (11) 70 00 60;
• email [email protected]; or
• visit “Armenian Leasing Company” UCO CJSC at 12/11 V. Vagharshyan Street, Arabkir, Yerevan 0012, Republic of Armenia.